RETURN & REFUND POLICY

Last Updated: October 17, 2026

Thank you for shopping at golfdistanz.shop.

We are committed to providing clear and transparent information about returns, cancellations, refunds, and customer rights.

This Return & Refund Policy applies to purchases made through golfdistanz.shop and delivered to the following countries:

• Germany

• Austria

• Spain

• Italy

This policy is intended to comply with applicable European Union consumer protection requirements. Mandatory consumer rights under applicable national laws remain unaffected.

1. BUSINESS INFORMATION

Business Name: All Plast Engineering Ltd. ApS

CVR Registration Number: 40844376

Registered Business Address:

C/O Beierholm
Knud Højgaards Vej 9
2860 Søborg
Denmark

Website: https://golfdistanz.shop

Customer Service Email: dmariyeanaskdhtebeon@gmail.com

2. 14-DAY RIGHT OF WITHDRAWAL

Consumers generally have the legal right to withdraw from an eligible online purchase within 14 calendar days without giving a reason.

The withdrawal period begins on the day when you, or a third party designated by you other than the carrier, receives the goods.

For orders containing multiple items delivered separately, the withdrawal period generally begins on the day the final item is received.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.

You may contact us at:

Email: dmariyeanaskdhtebeon@gmail.com

You may use the model withdrawal form provided below, but its use is not mandatory.

Sending your withdrawal notification before the 14-day deadline is sufficient to meet the notification deadline.

3. HOW TO REQUEST A RETURN

To arrange a return, please contact our customer service team.

Email: dmariyeanaskdhtebeon@gmail.com

Please provide the following information where available:

• Your order number

• Your full name

• Your contact email address

• The product you wish to return

• A brief description of your request

We will provide the applicable return address and return shipping instructions.

Your statutory right of withdrawal does not require our prior approval.

4. RETURN SHIPPING DEADLINE

After notifying us of your withdrawal, you must send back or hand over the goods without undue delay and no later than 14 calendar days from the date on which you informed us of your decision to withdraw.

The deadline is met if you send the goods before the 14-day return period expires.

Please package the items appropriately to reduce the risk of damage during transport.

5. RETURN SHIPPING COSTS

For a standard withdrawal involving non-defective goods, the customer is responsible for the direct cost of return shipping.

This condition applies to orders delivered to:

• Germany

• Austria

• Spain

• Italy

The actual return shipping cost depends on the selected carrier, package size, weight, and shipping destination.

For defective, damaged, or incorrectly supplied products, the allocation of necessary return costs is governed by applicable consumer protection laws.

6. CONDITION OF RETURNED ITEMS

Customers may inspect products to determine their nature, characteristics, and functioning.

Where possible, please return the product with its original accessories, manuals, and packaging.

Original packaging is not a mandatory requirement for exercising the statutory right of withdrawal.

Customers may be responsible for diminished value resulting from handling beyond what is necessary to inspect the product, where permitted by applicable law.

7. RETURN ADDRESS

Please contact our customer service team to obtain the appropriate return address and return instructions.

Email: dmariyeanaskdhtebeon@gmail.com

Our registered business address is not necessarily the physical return-processing location.

We will provide the necessary return information without restricting your statutory right of withdrawal.

8. REFUND PROCESSING TIME

If you validly withdraw from your purchase, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option where applicable.

Refunds will be processed without undue delay and no later than 14 calendar days after we receive your withdrawal notification.

For sales of goods, we may withhold reimbursement until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first.

9. REFUND METHOD

Refunds will generally be issued using the same payment method used for the original transaction, unless you expressly agree otherwise.

No additional refund fee will be charged by us.

If the original order was paid by cash on delivery or another payment method that does not support automatic refunds, we will arrange a suitable refund method with the customer.

10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your order arrives damaged, defective, incomplete, or incorrect, please contact us.

Email: dmariyeanaskdhtebeon@gmail.com

Please include:

• Your order number

• A description of the issue

• Photographs of the product or packaging, where available and helpful

We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

Your statutory rights regarding defective or non-conforming goods remain unaffected.

11. EXCHANGES

If you would like to exchange a product for another available item or variant, please contact our customer service team.

Exchange availability depends on the relevant product and available inventory.

Where a direct exchange is not possible, you may return an eligible product and place a new order.

12. ORDER CANCELLATIONS

If you wish to cancel an order before dispatch, please contact us as soon as possible.

Email: dmariyeanaskdhtebeon@gmail.com

We will attempt to accommodate cancellation requests before shipment.

If an order has already been dispatched, an immediate cancellation may no longer be possible.

Your statutory right of withdrawal remains unaffected.

13. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception exists.

Such exceptions will only apply where the relevant legal requirements are met.

Mandatory consumer rights remain unaffected.

14. LOST OR UNDELIVERED ORDERS

If your order has not arrived within the estimated delivery period, please contact us.

Email: dmariyeanaskdhtebeon@gmail.com

Provide your order number so that we can investigate the delivery status.

Your statutory rights concerning non-delivery remain unaffected.

15. SHIPPING AND DELIVERY INFORMATION

Our standard estimated delivery times are:

Order Processing: 1–3 business days

Transit Time: 4–11 business days

Total Estimated Delivery: 5–14 business days

These estimates apply to our supported shipping destinations, subject to the shipping information provided at checkout.

For additional information, please review our Shipping Policy.

16. STATUTORY CONSUMER RIGHTS

Nothing in this policy limits or excludes any mandatory consumer rights provided by applicable European Union or national consumer protection laws.

In particular, statutory rights relating to defective, damaged, or non-conforming goods remain unaffected.

17. MODEL WITHDRAWAL FORM

If you wish to withdraw from your purchase, you may complete and send the following form.

To:

All Plast Engineering Ltd. ApS
C/O Beierholm
Knud Højgaards Vej 9
2860 Søborg
Denmark

Email: dmariyeanaskdhtebeon@gmail.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s): ____________________

Order Number: ____________________

Ordered on: ____________________

Received on: ____________________

Consumer Name: ____________________

Consumer Address: ____________________

Date: ____________________

Signature (only if submitted on paper): ____________________

18. CONTACT INFORMATION

For questions about returns, withdrawals, exchanges, refunds, cancellations, or damaged products, please contact:

All Plast Engineering Ltd. ApS

CVR Registration Number: 40844376

Registered Business Address:

C/O Beierholm
Knud Højgaards Vej 9
2860 Søborg
Denmark

Customer Support Email: dmariyeanaskdhtebeon@gmail.com

Website: https://golfdistanz.shop