FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the FAQ page of golfdistanz.shop.

Here you can find answers to common questions about our products, ordering, payment methods, shipping, delivery, returns, refunds, and customer service.

1. What products does golfdistanz.shop offer?

golfdistanz.shop offers selected golf-related products and accessories, including electronic golf aids and GPS golf distance devices.

Product features, specifications, compatibility, and included accessories are described on the relevant product pages.

2. Where can I find product information?

You can find detailed product information on each product page.

Before purchasing, please review the product description, available functions, product images, selected variants, and included accessories.

If you have additional questions, please contact us at:

Email: dmariyeanaskdhtebeon@gmail.com

3. How do I place an order?

Select your preferred product, add it to your shopping cart, and proceed to checkout.

During checkout, you can enter your delivery information, review your order, and select an available payment method.

The total amount payable will be displayed before you complete your purchase.

4. Which countries do you ship to?

We currently offer shipping to eligible addresses in:

Germany
Austria
Spain
Italy

Delivery availability for a specific address is confirmed during checkout.

5. How much does shipping cost?

We offer free standard shipping to Germany, Austria, Spain, and Italy.

Standard shipping costs:

Germany: €0.00
Austria: €0.00
Spain: €0.00
Italy: €0.00

The applicable shipping charge is displayed during checkout.

6. How long does order processing take?

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Our order cutoff time for shipping calculations is 2:00 PM Berlin local time.

Orders placed after the cutoff time may begin processing on the next business day.

7. How long does delivery take?

Our estimated transit time is 4–11 business days after order processing.

The total estimated delivery time is 5–14 business days, including processing.

These estimates apply to Germany, Austria, Spain, and Italy, subject to the shipping information provided at checkout.

Delivery times may vary due to public holidays, carrier delays, or other circumstances affecting transportation.

8. Can I track my order?

If tracking is available for your shipment, tracking information will be provided after dispatch.

Please allow additional time for the carrier to update the tracking status.

9. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please contact us.

Email: dmariyeanaskdhtebeon@gmail.com

Include your order number so that we can investigate the delivery status.

10. Which payment methods do you accept?

The payment methods available for your order are displayed during checkout.

Available methods may depend on your delivery destination and the payment services enabled in our store.

Please review the available options before completing your purchase.

11. Can I change or cancel my order?

If you wish to change or cancel an order, please contact us as soon as possible.

Email: dmariyeanaskdhtebeon@gmail.com

We will attempt to accommodate changes before dispatch.

If the order has already shipped, immediate cancellation or modification may no longer be possible.

Your statutory withdrawal rights remain unaffected.

12. Can I return my order?

Consumers generally have a statutory 14-day right of withdrawal for eligible online purchases.

The withdrawal period generally begins when you, or a designated third party other than the carrier, receive the goods.

To exercise your right of withdrawal, contact us at:

Email: dmariyeanaskdhtebeon@gmail.com

Your statutory withdrawal does not require our prior approval.

For details, please review our Return & Refund Policy.

13. Where should I send my return?

Please contact our customer service team to obtain the applicable return address and instructions.

Email: dmariyeanaskdhtebeon@gmail.com

Our registered business address is not necessarily the physical return-processing location.

We will provide the necessary information without restricting your statutory rights.

14. Who pays for return shipping?

For a standard withdrawal involving non-defective goods, customers are responsible for the direct cost of return shipping.

For defective, damaged, or incorrectly supplied products, the allocation of necessary return costs is governed by applicable consumer protection laws.

15. How long does a refund take?

For a valid statutory withdrawal, refunds are generally processed within 14 calendar days after we receive your withdrawal notification.

Where permitted by law, reimbursement may be withheld until we receive the returned goods or evidence that the goods have been sent back, whichever occurs first.

Refunds are generally issued using the original payment method unless otherwise expressly agreed.

16. What if my product arrives damaged or incorrect?

If your order arrives damaged, defective, incomplete, or incorrect, please contact us.

Email: dmariyeanaskdhtebeon@gmail.com

Include your order number and a description of the issue.

Photographs may help us investigate your request.

Your statutory consumer rights remain unaffected.

17. How can I contact customer service?

You can contact our customer support team regarding products, orders, shipping, returns, refunds, or other inquiries.

Email: dmariyeanaskdhtebeon@gmail.com

Website: https://golfdistanz.shop

For order-related inquiries, please include your order number and the email address used during checkout.

18. Who operates golfdistanz.shop?

golfdistanz.shop is operated by:

Business Name: All Plast Engineering Ltd. ApS

CVR Registration Number: 40844376

Registered Business Address:

C/O Beierholm
Knud Højgaards Vej 9
2860 Søborg
Denmark

Email: dmariyeanaskdhtebeon@gmail.com

Website: https://golfdistanz.shop

19. Where can I find more information about store policies?

For more information, please review our:

Shipping Policy
Return & Refund Policy
Privacy Policy
Terms of Service
Legal Notice
Contact Information

These pages provide additional information about our store and purchasing conditions.